A small team, on purpose.
We started Upshot after watching good operations teams fix the same problems every month by hand.
Why we built it.
Ines ran support operations at a payments company. Every month the same handful of problems came back, and every month someone pulled the history out of four systems, wrote it up and chased a decision. The fix was usually already written down somewhere.
Kwame had spent years building the systems those teams worked in. Upshot is what we wanted then: something that does the digging and the follow-up, and asks the person who owns the problem before it changes anything.
We are deliberately small for now. Every pilot is run by one of us, there are no account managers, and you can reach either of us in the shared channel.
Who you will work with.
- ICInes CarvalhoCo-founder, product and pilots
Runs your pilot day to day and sets up the first workflow with you.
- KOKwame OseiCo-founder, engineering
Built the agent runtime and the run log. Joins the weekly pilot call.
- MLMaya LindqvistContract engineer, integrations
Builds the connectors to your systems and keeps them read-only until you say otherwise.
Our pilot customers.
Five teams across freight, software, healthcare, finance and manufacturing.
- Harrow FreightLate loads and carrier rebooking
- CopperlineRepeat support tickets
- TillerTrial accounts stuck at setup
- Lumen ClinicsAppointment no-show follow-ups
- Brookfield PlasticsRecurring line faults
Start with a free pilot.
One workflow, read-only for the first three weeks, run by a founder from start to finish.